What currency are the prices do I see in the site?
All prices are in GBP.
I just placed an order, when will it be dispatched?
We try our best to ship items as fast as we can however as different products are stored across different warehouses around the world shipping times do from time to time fluctuate. Please allow 4-7 days production time for your order to be dispatched, average shipping times are 15-21 days - though some orders can be dispatched a lot quicker directly from our clinic's subject to on site stock levels.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org.
Can I cancel my order?
You are able to cancel your order with no penalty providing cancellation is initiated before your order is dispatched.
What your returns policies?
See returns policy on our website for more information.
I have entered an incorrect address what do I do now?
If you have misspelt or auto-filled an incorrect address, simply reply to your order confirmation email and confirm what the correct address should be. If the given address is wrong we can change the address before dispatch. However, no refund will be given after dispatch of an incorrect submission.
How to book our custom treatments?
Please submit an enquiry through our online Contact Us page or alternatively please contact the phone number(s) as provided and one of our Staff will gladly assist you. **Please note all Cancelled or Missed Appointments will be charged in all instances**.
Can I book home services?
Unfortunately, you can only receive treatments on site at our designated locations.
What do "Collagen" beds do?
They naturally stimulate the production of Collagen and Elastin in the body and increases circulation by the formulation of new capillaries which speed up the healing process in damaged skin.
I have a question that wasn't answered, can you please help?
Absolutely! Please contact us through our Contact Us page and we will be happy to assist you in any way we can.